Question 1

Appraisals

Accepted Answer

Rental Valuations That Go Beyond The NumbersParkes & Pearn, a rental valuation is not a quick figure and a handshake. It is the starting point for a proper conversation about your investment.When we visit your property, we take the time to explain what letting really involves. That includes your legal responsibilities, compliance requirements and the different levels of service available, so you are clear on what each option means in practice.Our team is qualified, experienced and grounded in the Cornish market. We answer questions directly, highlight risks where we see them and give straightforward advice. Whether you are new to letting or have managed property for years, the discussion is shaped around you and your goals.Using current market data, local insight and professional valuation tools, we provide an evidence based rental figure. Where appropriate, we will also talk through strategy. That might mean adjusting the specification, considering a different tenant profile or reviewing positioning to strengthen your return.No sales pitch. No inflated promises. Just clear, practical guidance to help you make the right decision from the outset.

Question 2

Marketing

Accepted Answer

In today’s competitive rental market, presentation matters. At Parkes & Pearn, we do not simply upload your property online and hope for the best. We launch it properly, with a focused marketing strategy designed to attract serious, well-suited tenants and protect your return.Your property will be listed on Rightmove, promoted on our own website and introduced directly to pre-qualified applicants from our active database. These are tenants we have already engaged with, not just passive online traffic.We also use targeted social media marketing to reach local renters who are actively searching. This ensures your property is seen quickly, generates meaningful enquiry and avoids unnecessary void periods.Exposure is one thing. The right exposure is what delivers results.

Question 3

Deposit

Accepted Answer

We are registered with the Deposit Protection Scheme (DPS), and we manage deposit protection correctly and on time. This is not an area to cut corners. Mistakes with deposits can invalidate possession notices and expose landlords to financial penalties.For every deposit we handle, we:Register it within the statutory 30-day deadlineIssue the tenant with the DPS Certificate, Prescribed Information and Scheme Terms and ConditionsMaintain clear, auditable records to ensure full legal complianceAdditional Support for Fully Managed LandlordsIf you instruct us on a Fully Managed basis, we take full control of the deposit process at the end of the tenancy.We manage all communication with the tenant regarding the return of the depositWhere deductions are appropriate, we provide a clear breakdown with supporting evidence such as inventories and invoicesIf a dispute is raised, we handle the case through the DPS adjudication process on your behalfYou stay protected. We deal with the detail.

Question 4

Documents

Accepted Answer

Agreements and Documents You Can Rely OnIn lettings, paperwork is not admin. It is protection. If it is wrong, incomplete or out of date, the risk sits with you.At Parkes & Pearn, every tenancy agreement, notice and landlord letter is prepared properly and kept current. We work alongside specialist solicitors to ensure our documents reflect the latest legal requirements, including major legislative changes such as the Renters' Rights Act.We do not rely on generic templates. Our team is trained to produce compliant documentation and build a structured tenancy file that protects your position from the outset.What Is Included in Your Tenancy FileProfessionally drafted tenancy agreementEPC, Gas Safety and Electrical Safety certificationPrescribed Information and deposit protection documentsDetailed inventory and check-in recordCorrectly served legal notices where requiredInsurance and utility notificationsA complete record of signed documents and communicationDetail matters. A properly prepared file can make the difference between a straightforward resolution and a costly dispute.When you let with Parkes & Pearn, your documentation is thorough, compliant and defensible.

Question 5

Maintenance

Accepted Answer

When something goes wrong, tenants need clear instructions and a fast response. You need reassurance that the issue is being handled properly and cost effectively.At Parkes & Pearn, tenants report maintenance directly through the Street app. This keeps everything documented in one place, with photos, clear descriptions and a visible timeline of updates. No lost emails. No crossed wires.Every report is reviewed by our team. We assess urgency, confirm responsibility and decide the correct course of action. Depending on your level of service, we will either obtain your approval before works proceed or manage the issue on your behalf using our trusted contractor network.Trusted, Qualified, LocalWe work with a carefully selected panel of local contractors who are:Fully vetted before instructionAppropriately qualified and certified for their tradeCovered by Public Liability InsuranceRegularly reviewed for quality and reliabilityFrom minor repairs to urgent situations, issues are dealt with promptly, professionally and with clear communication throughout.If something needs attention, it is logged, tracked and managed properly. You are kept informed at every stage.

Question 6

Rent

Accepted Answer

Rent Protection and Legal Cover Included for Added SecurityThe lettings landscape is tightening. Arrears are rising and possession routes are becoming more complex. Landlords need more than hope. They need protection.At Parkes & Pearn, our Fully Managed landlords are offered Rent Protection and Legal Expenses cover as standard, unless you choose to opt out. We arrange the policy on your behalf so you have an added layer of financial and legal security in place from the outset.This cover is designed to protect both your rental income and your route to possession should things go wrong.What the Policy ProvidesNil excess on claims made within the first 45 days: you’ll receive 100% of themonthly rent until vacant possession, there is no cap on the number ofmonths coveredUp to £100,000 legal expenses cover, including appeals and legal representationRent recoveryProperty damage cover, for civil dispute expenses on damages over £1,00090% of rent after vacant possession for up to six weeksEviction of squatters and assistance with the costs involvedContract dispute protection, covering costs in disputes of over £10090-day claim window, from the date of first missed rental paymentAuto renewal process, so you have continuous coverageWith Section 21 due to be removed and legislation tightening, relying on goodwill is not a strategy. Proper cover reduces financial risk and removes much of the stress if a tenancy breaks down.The policy is optional, but strongly recommended. If you prefer not to proceed, simply let us know. Otherwise, we will arrange it as part of your Fully Managed service.

Question 7

Payments

Accepted Answer

Fast, Transparent Rental Payments with PayPropFor most landlords, it comes down to two things. Being paid on time and knowing the money is handled correctly.At Parkes & Pearn, we use PayProp, a secure automated payment and accounting platform widely used across the UK lettings industry. It allows us to process rent efficiently, maintain clear financial records and give you full visibility of your income.What You Can ExpectRent transferred promptly to your bank account, subject to banking clearanceReal-time visibility of rent received, deposits held and available balancesAutomated payment processing, reducing manual errorClear, detailed statements for complete financial transparencyFully traceable, time-stamped records for accountabilityRing-fenced funds for repairs, fees and compliance costs where requiredNo delays caused by manual systems. No unclear statements. No ambiguity around where funds sit.Just accurate accounting, secure handling of client money and clear reporting you can rely on.

Lettings & Property
Management

Services

Clear Communication and Access with the Street App

Through Street, you can:

View key tenancy documents

Track reported maintenance issues and see progress updates

Access important compliance information

Communicate directly with our team within a structured system

Maintenance, managed from your phone.

Get a valuation

Lettings & PropertyManagement